Frequently asked questions
Parts Origin: Are all the proposed parts Beta Original Parts?
All the Beta OEM parts we propose are genuine, original Beta parts. The same goes for the Beta accessories. We do however propose accessories from trusted suppliers other than Beta, but they will never have Beta accessories in the article name or description, nor will they carry any of the Beta logo's. We admire the technical beauty of Beta products and deeply respect intellectual property. Consequently, we are strongly opposed to counterfeiting!
Delivery times: How long will it take for my package to arrive?
For Beta OEM parts, we rely on the shipping time of Beta. Normally, we receive your parts within 5-10 working days after your order confirmation. We ship as soon as we have received all the parts in your order. You will always receive a shipment confirmation e-mail with the tracking number of your parcel.
Aftermarket parts that we have in stock can be shipped quickly, for items in back-order we count around 5 working days between order confirmation and shipment. Please inquire for exact info.
Insurance: Is my package insured?
Yes, we always insure our packages at no extra cost and we will replace any lost parcels at no extra cost.
Contact: What is the best way to reach you?
The best way to contact us is through e-mail. We read our e-mail each day to ensure perfect customer satisfaction! The person responsible for the customer service is Leon Munsters. His e-mail is: firstname.lastname@example.org